Real Estate and Technology 2003


Real estate struggles to come to terms with technology

There’s an adage that we overestimate the immediate impact of technology and underestimate the long-term effect. The property industry seems to work in reverse.

Centralised helpdesks speed crisis management

Centralised remote servicing has certainly transformed facilities management, raising standards and cutting costs. But helpdesks rely on accurate information which clients often cannot provide. Fast response times are also critical for service providers whose fees are set by service level agreements.


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